Leon Dhaene has over 25 years of senior management experience in cards and payments, global account management, business development and sales, acquisitions-mergers-joint ventures, performance optimisation and services development, at multinational corporations like MasterCard International (2001-2004), Europay International (1992-2001), Eurocard International (1989-1992) and IBM (1985-1989). As of 2004, Leon created his own consulting practice, called Network of Alliances, Outsourcing and Mergers Experts, and is Chairman of n2euro, a European network of experts in 10 European countries. He has been leading business strategic projects in the global financial & leasing, social services management, environmental and identity control sector; and business development activities in Europe for enterprise software and financial services companies. Leon has conducted major projects in the area of cards and payments, call center technology and management, e-invoicing, fleet and petrol cards, e-commerce, archiving and electronic document management, and SEPA /PSD (SEPA assessments, SCF, SDD, SCT). Leon Dhaene is regularly consulted by capital venture companies as an Analyst Expert. As a leading global card specialist, Leon has been involved in launching several innovative products globally, amongst which the launch of Maestro, an international debit card with over 800 million cardholders worldwide, in 1993 is the most known.
„Ladies and Gentlemen,
I was asked to summarize the last 3 days in 5 minutes, but I’m like Mr Winston Wolf in Pulp Fiction, and I’m going to be there in 3 minutes…
I looked around and concluded : over the last 3 days we had rain, snow, sun and 2 nights full of darkness…
Light still need to shine over merchant service charges and interchange fees, as Jean Allix mentioned.
SEPA is to a standstill as there is no common European format yet, no clear procedure for merchants to accept new card schemes, no unified certification for payment terminals, transaction processing, or payment cards.
No, Europe will not stand the “indifference test” if nothing happens. We still need a more unified political objective for SEPA.
Penalties on and costs associated with compliance programmes become the single largest budget in the card value chain.
One cannot live without water, but who like rain ?
No one likes the idea neither that one day, a merchant could accept a standard card, yet refuse to accept a premium card; however, this is the ultimate consequence of implementing SEPA, as Marc Carlos of Crédit Agricole stated, of the unbundling.
Competition is coming cross-border and whilst this might be a blessing, national acquirers will hate this as rain.
In line with SEPA regulation, French merchants can now underwrite a Carte Bancaire contract without signing a MasterCard or Visa supplement. Was it ever the intention of the regulator to reduce acceptance ?
There is probably nothing more beautiful than snow, it covers all dirt under a soft, white blanket, but eventually snow will melt and turn streets into mud rivers.
PCI-DSS is also a nice cover, but lethal if one forgets to manage the processes underneath. Processors may impose strict procedures onto their processes, and dump loads of forms onto their merchants, but what if the snow melts : who’s going to take the liability for the dirt ?
Luckily, after rain and snow comes sun.
Carte Bancaire is fully unbundled, and is more than ready to play a dominant role in the card world. Forms will be mailed in French. I know how to read French, there is sun in my heart.
Heartland is preparing for EMV and when one of the largest US acquirers and processors prepare for EMV, it will happen. Again, there is sun in my heart !
The war on cash started in a kingdom called Holland. Some Dutch merchants are gluing their cash till and only accept cards. Now that Maestro is at 3.40 eurocents it becomes cost effective.
Other than boosting volumes, creative partnerships, loyalty programmes and POS sharing can help you, acquirers, establishing an improved bottom line in these difficult days.
And all of this rain, snow, darkness and sun came on a day of crisis. When will the financial crisis come to an end ? We don’t know. We do know this crisis was a deep one : the French eat more baguettes and more fast food : imagine !!!
Fortunately we are not alone. The European Card Acquiring Forum has brought an impressive line-up of experts and awarded a series of ground breaking projects.
First and foremost thanking the sponsors of this conference, who made all of this possible. It is a long list :
• First Data
• Retail Decisions
• SIX Pay
• Diners Club
• First Annapolis
Second, thank and give a warm applause to the organisers, the great team of Empiria Group.
Thirdly, ladies and gentlemen, you were a great audience, a round of applause for yourselves !!!
I all wish you a nice travel back or extended stay in the city of Berlin !
Thank you !